Case Study: Building a custom AIOps platform for HAPINS

The future of IT operations is AIOps

In today’s complex digital infrastructure, manually monitoring servers and networks has become an impossible task. The sheer volume of data and alerts demands a more intelligent approach. This is where AIOps (AI for IT Operations) has emerged as a critical trend, enabling businesses to shift from a reactive “break-fix” model to a proactive, predictive, and automated operational paradigm. This is the strategic transformation that The IT Source – a global partner for software development and AI services helps its partners achieve through specialized AI teams.

From manual operations to AI-Powered optimization

HAPINS, an IT consulting firm specializing in server and network construction, operation, and monitoring, recognized the limitations of its traditional operational methods. While highly effective at resolving incidents, they faced strategic challenges:

• Reacting instead of preventing: Their operations team could primarily intervene only after an issue had occurred, leading to undesirable downtime for their clients.
• Information overload: Engineers were frequently overwhelmed by thousands of system alerts, making it difficult to quickly identify the root cause of a problem.
• Fragmented knowledge: The valuable experience of senior engineers in solving complex issues was not systematically captured. This made training difficult and put service quality at risk when experienced personnel left.

HAPINS needed a groundbreaking solution to apply AI to their monitoring operations, aiming to build a custom AIOps Platform from the ground up.

A dedicated AI team

The IT Source partnered with HAPINS by providing a dedicated AI Development Team consisting of 2 specialized AI engineers. This model allowed a small but highly expert team to focus entirely on researching and building a custom AIOps platform for HAPINS.

Throughout the partnership, which has been active for over a year and is still ongoing, our team developed an intelligent AIOps platform with powerful capabilities. This system automatically learns from historical fault and solution data to build and continuously update a centralized knowledge base. The AI proactively analyzes system data for anomaly detection to enable predictive maintenance. When an issue is detected, the AI identifies the root cause and suggests the appropriate countermeasures, empowering engineers to solve problems faster and more effectively.

Transforming the IT operations model

This partnership has revolutionized how HAPINS operates its services. The AIOps platform helped them transition from a reactive model to a proactive one. Instead of just fighting fires, the HAPINS team can now prevent outages, minimizing downtime and significantly elevating the quality of service for their end clients. The AI-powered knowledge base has become an invaluable asset, democratizing expertise and enhancing the capabilities of the entire operations staff.

AI as the key to future-proof IT operations

The HAPINS project is a powerful testament that a custom AIOps Platform is no longer a futuristic concept but a practical tool for solving core challenges in IT operations. This case study demonstrates that even a small, dedicated team of AI specialists can deliver immense value by automating complex cognitive tasks and turning data into actionable insights.

Ready to transform your IT operations?

Stop fighting fires and start preventing them. A strategic AIOps platform is the key to unlocking new levels of efficiency and reliability for your business.

Schedule a consultation with our AI experts to discover how a dedicated team can build your proactive operational strategy.