Case Study: A scalable order management system (OMS) development for ZALORA

The heart of every e-commerce platform

In the world of large-scale e-commerce, the Order Management System (OMS) is the heart of the entire operation. An effective OMS not only ensures smooth order processing but is also a decisive factor in the customer experience and the company’s profitability. As a business scales, having a highly customizable and scalable OMS becomes a mandatory requirement for growth. Building these critical, high-performance systems through strategic order management system (OMS) development is a core expertise of The IT Source – a global partner for software development and AI services, helping e-commerce leaders maintain their competitive edge.

Building the operational backbone for a fashion giant

ZALORA GROUP, the leading online fashion retail group in the Asia-Pacific region, recognized the need to develop a new Order Management System to handle their massive daily transaction volume. Their goal was to build a platform that could not only meet current demands but was also robust enough to support future growth and peak shopping seasons.

The main challenges for this order management system (OMS) development project included:

• Scalability: The system had to be capable of processing millions of transactions in short periods, especially during major sales campaigns, without performance degradation.
• Operational complexity: Managing orders across multiple countries, warehouses, and currencies required an extremely sophisticated business logic.
• Performance optimization: There was a critical need to automate the entire order lifecycle from customer purchase to fulfillment to minimize manual errors and reduce operational costs.

A dedicated team to build a core system

To solve this complex challenge, ZALORA chose The IT Source as its technology partner for a 2-year engagement. We provided a dedicated team of 4 members, including 1 team lead and developers, a model that allowed our team to become fully immersed in and deeply understand ZALORA’s specific business requirements.

Our partnership was comprehensive, covering the entire project lifecycle. We began with in-depth requirement gathering and infrastructure definement, then managed the full cycle of development, testing, and deployment. The OMS platform was built on a modern tech stack chosen for its power and reliability; the core system was developed with the robust Zend Framework, deployed on scalable AWS cloud infrastructure, and utilized containerization technologies like Docker to ensure stability.

Enhancing core operational capabilities

After the 2-year partnership, The IT Source successfully delivered a modern, efficient, and highly scalable Order Management System, which has become the backbone of ZALORA’s operations. The new platform has helped ZALORA streamline its entire order fulfillment process, significantly reducing processing times and operational errors. More importantly, the system’s high-load capacity ensures that ZALORA can operate smoothly during peak shopping seasons, protecting revenue and enhancing customer satisfaction.

The power of a tailor-made solution

The success of the ZALORA project demonstrates that for core business systems, off-the-shelf solutions are often insufficient. A custom-built platform, achieved through expert order management system (OMS) development by a dedicated team that deeply understands the business problem, is the key to achieving the performance and scalability required.

Is your e-commerce platform ready for peak season?

Don’t let your operational backbone limit your growth. A custom, scalable Order Management System (OMS) is the key to ensuring smooth fulfillment and exceptional customer satisfaction, even under the highest loads.

Talk to our experts today to get a scalability assessment for your core systems.